onoConnect core values include the following

Mastery – go deep into your subject

• Know the outcome, take intentional steps and be willing to be misunderstood
• Be curious and deepen your expertise
• Make the tough calls and see something through even though it’s going slow

Ownership – get to the root cause

• Listen to what is said and not said
• Err on the side of the client
• Respond and explain so people know we’re here and can make decisions

Partnership – solve together

• Invest in each other’s shared success
• Spend time understanding the client
• Make time to meet or speak in person
• Enable others to innovate

Essence – bring it back to ‘the exchange’

• When stuck ask “why is this important?”
• Change the way you look at the problem until you solve it
• Confront the constraints to figure out the tough stuff others don’t want to
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